Shipping / Returns / Refunds
Fujifilm does not control carrier delivery times. Delivery times are based on information given to Fujifilm by the carrier. There will be no Partial or Full refund given if item is not delivered with in specified delivery times. If Fujifilm is found to be at fault, shipping will be refunded.
Fujifilm is not responsible for any items lost or stolen in shipping. Fujifilm will assist in the investigation process and will NOT replace any product free of charge until the claim is completed. Customer must purchase replacement item and if carrier is found to be at fault and compensation is given to Fujifilm, a credit will be issue to the customer.
If customer does not request signature required and item is left at door, Fujifilm will NOT be responsible for replacing the product if stolen. Fujifilm will assist in the investigation until claim is complete (avg. 30-90 days). If claim is denied by carrier, item will not be refunded/replaced.
No Returns after 45 days of purchase
Prices are subject to change at any time without notice. Refunds will not be given on any items that have had a drop in price or were placed on sale.
If you need to return your unused merchandise for any reason, repack the product and all accessories that may have accompanied the original shipment in the original packing materials. Returned products missing accessories will not be accepted. Returns may be shipped via any carrier service as long as it is easily traceable. Please keep a record of the tracking number in the event you must trace the package.
Unwanted/Unused merchandise may be returned within 45 days from the date of shipment. Merchandise must be in condition sold and in original sealed packaging material. Original shipping and handling and return postage charges will not be refunded. A 15% restocking fee will be charged to all returns.
Defective merchandise will be exchanged for same or similar products if returned within 45 days from the date of shipment. Items after 45 days will not be accepted for return. For instructions on how to send a product in for Repair, please visit the Fujifilm Website. Refunds will not be issued for defective merchandise.
Return shipping cost is the responsibility of the customer.
Please send all returns to:
FUJIFILM North America Corporation
Attn: Camera Parts Department
1100 King George Rd
Edison, NJ 08837
Please allow 2-4 weeks from receipt for returns to be processed.